The Sands National Helpline provides a safe, confidential place for anyone who has been affected by the death of a baby. Whether your baby died long ago or recently, we are here for you.

The telephone helpline is free to call from landlines and mobiles on 0808 164 3332.

The helpline team can also be contacted at helpline@sands.org.uk

Helpline Opening Hours - Christmas and New Year

2019-20

Monday 23rd December: 9.30am to 5.30pm

Tuesday 24th December: 10am to 2pm

Wednesday 25th December: Closed

Thursday 26th December: Closed

Friday 27th December: 9.30am to 5.30pm

 

Monday 30th December: 9.30am to 5.30pm

Tuesday 31st December: 10am to 2pm

Wednesday 1st January: Closed

Thursday 2nd January: 9.30am to 9.30pm

Friday 3rd January: 9.30am to 5.30pm

In 2018-19

Helpline took 5,100 plus calls infographic

Who do we support on the helpline?

  • Bereaved parents
  • Bereaved grandparents
  • Other family members
  • Friends and colleagues
  • Healthcare professionals
  • Other professionals supporting bereaved families

Who will be responding to your call or email?

We have a small team of dedicated and experienced helpline staff to offer confidential, non-judgemental and compassionate support. We understand that sometimes it can be difficult to talk about feelings and grief but we hope to give you space and time to find your words.
 

What you can expect when you contact the helpline

  • Bereavement support (coping with grief, anger, hopelessness, guilt, anxiety, facing the future)
  • Practical information relating to decisions required after the death of a baby
  • Information on local Sands group support available and our Online Community
  • Coping with another pregnancy after the death of a baby
  • Advice on supporting a bereaved parent
  • Signposting to other organisations where appropriate

The Sands National Helpline offers support across the UK (England, Wales, Scotland and Northern Ireland) and offers support in the following ways:
 

Telephone

The telephone helpline is free to call from landlines and mobiles on 0808 164 3332.

The team are available to speak to from 9.30am to 5.30pm Monday to Friday and 9.30am to 9.30pm Tuesday and Thursday evenings.

We offer support on the telephone for up to one hour. This can be for a one-off call or a number of calls over time. Calls and emails are confidential. We will not share information outside of Sands, except if there is an immediate risk of harm to you or someone else.

We have an answerphone where callers can leave a message if the team are currently busy on other calls

 

Email

The helpline team can also be contacted at helpline@sands.org.uk

The team are available to respond to emails from 9.30am to 5.30pm Monday to Friday and 9.30am to 9.30pm Tuesday and Thursday evenings.

We aim to respond to all emails within 48 hours, except over the weekend when the helpline is closed. The team also respond to emails from outside the UK.
 

 

Feedback

Helpline-5

We would welcome your feedback on our helpline and would be grateful if you could complete this short survey.

 

Key stats from 2018-19

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